Privacy Policy – JV Medical

At JV Medical, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and purchase our products.

By accessing or using our website, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order history

b. Health-Related Information

If required for specific medical products, we may collect limited health-related information necessary to fulfill your order. We handle this information with strict confidentiality.

c. Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and usage data


2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Prevent fraud and enhance security

We do not sell or rent your personal information to third parties.


3. Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store full credit card details on our servers.


4. Sharing of Information

We may share your information with:

  • Trusted payment processors

  • Shipping and logistics partners

  • IT and website service providers

  • Legal authorities when required by law

All third parties are required to maintain the confidentiality and security of your information.


5. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration.

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.


6. Cookies

Our website uses cookies to:

  • Improve user experience

  • Remember your preferences

  • Analyze website traffic

You can control or disable cookies through your browser settings.


7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.


8. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.


9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.


10. Children’s Privacy

JV Medical does not knowingly collect personal information from individuals under the age of 18.


11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.


12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

JV Medical
Email: info@jvmedical.com
Phone: +61 416 807 282
Address: Australia